Ready to join ImpacTech?

Do you have a talent for communicating product and service information that creates a picture in a person’s mind? Does your approach to solving product-related problems put a smile on clients’ faces?

If you answered yes, we’d like to tell you more about this position.

Key responsibilities
The Head of Customer Service and the rest of your team will depend on your exemplary interpersonal skills, your talent for building valuable relationships with clients and your ability to ensure every client you interact with is left with a positive impression of our service.
  • Provide timely responses and resolve customer issues via live-chat, help desk, phone, and email
  • Provide timely responses and resolve customer issues via Jira help-desk tickets in various categories: account, billing, web development, CRM, client area, PSPs integration, White Label platforms, Terminal configuration, risk management tools, marketing tools, VoIP, Cyber-security, suggestions and feedback, technical and general support
  • Provide support for all Impact Tech products: Multipurpose CRM, White Label solutions, VoIP solutions, Marketing tools, Brokerage tools, Risk management tools, Binary platform, Hosting solutions, API, Data feed & bridge solutions, Mobile applications & development, Liquidity solutions, Web development
  • Work with multiple tools to ensure that the issues facing the customer are resolved
  • Support other departments when required
  • Guide and support users to help them become more productive
  • Give support in the development of programs to train customers on how to properly use our products
What we offer
A competitive salary with an incentive program that rewards and recognizes outstanding performance
  • Challenging and engaging tasks
  • Professional growth opportunities
  • Flexible work and leave schedules
  • An open and collaborative working environment
  • Team bonding events
Required skills
  • Minimum 1 year customer service experience, preferably in FinTech and financial industries
  • Fluent English, with the ability to communicate clearly and concisely, both orally and in writing
  • Ability to work both independently and as part of a team
  • Ability to work in a fast-paced and changing environment
  • Broad interest/knowledge of web, mobile, IT, and financial industry
  • Ability to manage multiple projects simultaneously
  • Knowledge of payment methods
  • Strong computer skills and excellent knowledge of MS Office

To apply, please upload your CV.
All applications will be treated in the strictest confidence

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